Account Deletion Policy

Effective Date: August 7, 2026 · Last Updated: August 7, 2026

At ZAY, we respect your privacy and give you control over your personal information. This Account Deletion Policy explains how you can permanently delete your ZAY account, what information is deleted, what information may be retained, and how we handle your data after deletion.

This policy applies to all users of the ZAY mobile application and related services.

1. How to Delete Your Account

You can permanently delete your account directly from within the ZAY application. To delete your account:

1. Open the ZAY app.
2. Sign in to your account.
3. Go to Profile.
4. Open Settings.
5. Select Delete Account.
6. Confirm your request.

Once confirmed, your account deletion request is processed immediately.

If you are unable to access your account, you may request account deletion by contacting us at support@zaymarketplace.online.

2. What Happens When Your Account Is Deleted

Once your account is deleted:

• Your account is permanently deactivated.
• You will no longer be able to sign in using that account.
• Your profile information is removed.
• Your saved addresses are deleted.
• Your profile photo is deleted.
• Your wishlist and saved preferences are removed.
• Your authentication credentials become invalid.
• Your account can no longer be recovered.

Account deletion is permanent.

3. AI Images

If you have used ZAY's AI Virtual Try-On feature:

• Original uploaded images are not permanently stored.
• AI-generated images are retained for a maximum of 24 hours.
• After this period, they are automatically and permanently deleted from our servers.
• Deleting your account does not extend this retention period.

4. Information We May Retain

Certain information may be retained after account deletion where permitted or required by applicable law. This may include:

• Order records
• Transaction history
• Payment references
• Fraud prevention records
• Customer support communications
• Information required for legal or regulatory compliance

Where possible, personal identifiers associated with retained records are removed, anonymized, or minimized. We never retain more information than is reasonably necessary.

5. Payment Information

ZAY does not store your payment card information. All payment transactions are securely processed by PayTabs.

Deleting your ZAY account does not affect records maintained by PayTabs, which are governed by their own privacy policies and applicable legal obligations.

6. Delivery Information

Information previously shared with delivery partners for completed orders cannot be recalled after delivery has been completed.

Future deliveries will no longer be possible after your account has been deleted.

7. Data Security During Deletion

We use reasonable technical and organizational safeguards to ensure that account deletion is processed securely.

Deleted personal information is removed from active systems according to our internal data management procedures. Any retained information is protected using the same security standards applied to active customer data.

8. Backups

For operational continuity and disaster recovery purposes, encrypted backup copies of certain data may temporarily remain within our backup systems.

These backups are automatically overwritten or securely deleted according to our backup retention schedule and are not used for normal business operations.

9. Reactivating an Account

Once an account has been permanently deleted, it cannot be restored. If you wish to use ZAY again, you must create a new account.

10. Requesting Deletion by Email

If you cannot access the application, you may request account deletion by emailing support@zaymarketplace.online.

To protect your privacy, we may ask you to verify your identity before processing your request.

11. Changes to This Policy

We may update this Account Deletion Policy from time to time to reflect changes in our services, legal obligations, or security practices. The latest version will always be available at https://zaymarketplace.online/account-deletion.

12. Contact Us

If you have questions regarding this Account Deletion Policy or wish to request deletion of your account, please contact us.

ZAY
Website: https://zaymarketplace.online/
Support Email: support@zaymarketplace.online
Country: Egypt

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