Privacy Policy

Effective Date: August 7, 2026 · Last Updated: August 7, 2026

Welcome to ZAY ("ZAY", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, protect, and process your personal information when you use the ZAY mobile application, website, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. About ZAY

ZAY is an online fashion marketplace that connects customers with fashion retailers, allowing users to discover products, place orders, and use AI-powered features such as Virtual Try-On.

Company Name: ZAY
Website: https://zaymarketplace.online
Support Email: support@zaymarketplace.online
Country: Egypt

2. Information We Collect

We collect information necessary to provide our Services.

2.1 Information You Provide

Depending on how you use ZAY, we may collect:

• Full name
• Email address
• Password (stored securely in encrypted/hashed form)
• Mobile phone number
• Profile photo
• Height
• Weight
• Delivery address
• Delivery location
• Saved addresses
• Order history
• Wishlist/Favorites
• AI-generated images
• Communications with customer support

Providing some information is necessary to create an account and use certain features.

2.2 Account Verification

To verify your account and improve account security, we may send a One-Time Password (OTP) to your registered email address.

2.3 Location Information

ZAY requests permission to access your device's location only when needed. Location information is used for:

• Selecting delivery addresses
• Improving delivery accuracy
• Helping users choose their shipping location

You may deny location permission, although some delivery-related features may not function correctly.

2.4 Camera and Photo Access

With your permission, ZAY may access your camera and photo gallery. This is used for uploading profile pictures and using AI Virtual Try-On. Camera and gallery access are used only after your permission is granted.

2.5 Device Information

To improve application performance and security, we may automatically collect limited technical information such as device type, operating system version, IP address, app version, error logs, and device identifiers when required for security purposes. This information helps us maintain service quality and prevent abuse.

3. AI Virtual Try-On

ZAY provides an AI-powered Virtual Try-On feature. When using this feature:

• Clothing images and user images are securely uploaded to our servers solely for AI processing.
• Uploaded source images are processed only to generate the requested result.
• Original uploaded images are not permanently stored.
• AI-generated images may be temporarily stored for up to 24 hours to allow users to access their generated results.
• After this period, generated images are automatically deleted.
• Images submitted for AI processing are never used to train AI models without your explicit consent.

4. How We Use Your Information

We use collected information to create and manage your account, authenticate users, process purchases, deliver orders, provide customer support, improve our Services, personalize your shopping experience, generate AI Virtual Try-On results, send important notifications, prevent fraud, detect security incidents, and comply with legal obligations. We only use your information for legitimate business purposes consistent with this Privacy Policy.

5. Push Notifications

With your permission, ZAY may send notifications regarding order confirmations, delivery updates, promotional offers, discounts, new arrivals, and service announcements. You may disable notifications at any time through your device settings.

6. Payment Processing

Payments within ZAY are securely processed by PayTabs. ZAY does not store credit card numbers, debit card numbers, CVV codes, or card expiration dates. All payment information is processed directly by PayTabs according to their own privacy and security standards.

7. Sharing Your Information

We do not sell your personal information. We may share information only when necessary to provide our Services.

Delivery Partners — To fulfill your orders, we may share your name, phone number, and delivery address. Only the information required to complete the delivery is shared.

Payment Providers — Payment information is processed securely through PayTabs.

Legal Requirements — We may disclose information if required by applicable laws, court orders, government authorities, fraud investigations, or protection of legal rights.

8. Data Security

Protecting your personal information is one of our highest priorities. We implement appropriate technical and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, misuse, or destruction, including:

• Secure HTTPS/TLS encryption for all communications
• Password hashing using industry-standard security practices
• Restricted access to personal data for authorized personnel only
• Authentication and authorization mechanisms for internal systems
• Regular server maintenance and security updates
• Continuous monitoring to help detect unauthorized activities

Although no method of transmission or electronic storage is completely secure, we continuously work to maintain a high level of protection for your information.

9. Data Storage

Personal information is securely stored on servers managed by ZAY and trusted infrastructure providers. Profile photos are stored securely to support account functionality. Information is retained only for as long as necessary to provide our Services or comply with legal obligations.

10. Data Retention

• Account information is retained while your account remains active.
• AI-generated images are retained for up to 24 hours before automatic deletion.
• Profile photos remain stored until you remove or replace them.
• Order records may be retained for accounting, fraud prevention, customer support, and legal compliance purposes.
• Personal identifiers associated with deleted accounts are removed or anonymized where appropriate.

11. Account Deletion

You may permanently delete your ZAY account at any time through the application. When your account is deleted:

• Your account becomes inaccessible immediately.
• Personal information associated with your account is deleted or anonymized where appropriate.
• Profile information is removed.
• Saved addresses are deleted.
• AI-generated images scheduled for deletion are removed according to our retention policy.
• Order history required for accounting, fraud prevention, customer support, or legal compliance may be retained without unnecessary personal identifiers.

12. Your Rights

Depending on applicable laws, you may have the right to access your information, correct inaccurate information, update your profile, delete your account, request deletion of personal information where legally permitted, and contact us regarding privacy concerns. Requests may be submitted to support@zaymarketplace.online.

13. Children's Privacy

ZAY is intended for general audiences and is not directed specifically toward children. If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to remove such information. Parents or guardians who believe a child has provided personal information may contact us.

14. Third-Party Services

Our Services may integrate with trusted third-party providers to operate effectively, including PayTabs (payment processing), delivery partners, hosting providers, mapping and location services, and notification service providers. These providers receive only the information necessary to perform their services on our behalf.

15. International Data Transfers

Your information may be processed on servers located outside your country where necessary to operate our Services. Whenever personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are applied.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, legal requirements, or business practices. Updated versions will be published at https://zaymarketplace.online/privacy-policy. Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us.

ZAY
Website: https://zaymarketplace.online/
Email: support@zaymarketplace.online
Country: Egypt

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